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When does the warranty begin?

Your warranty begins the date from your original purchase.

How do I claim the warranty?

Before submitting a warranty claim, please visit our Customer Service Helpdesk to get troubleshooting suggestions. If you believe the item is defective and under the warranty period, please visit the Shipping & Returns page for more information on how to claim the warranty.

What is a valid proof of purchase?

A sales receipt from an authorized Aluratek Retailer or Reseller that shows the purchase date, product description and price. If you purchased your product through, we may be able to locate your order using your email address, name or shipping address.

If my product is replaced, will the warranty be renewed?

The warranty will continue from the original purchase date. The warranty will not be renewed after a replacement has been granted.

Who are your authorized resellers and retailers?

Our major resellers and retailers include, Best Buy,, B & H Photo, Target,, Walmart, and to name a few. You can view our Where To Buy page.

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