Our 12-month warranty covers all purchases made through Aluratek.com. If you purchased a product through another authorized reseller, please contact them directly. Our warranty does not include unauthorized sellers (ex: Ebay, Craigslist, or other third-party websites.)
If your product is defective due to a manufacture quality issue, we will issue a replacement unit and will take care of the return shipping costs during the 12-month warranty period. Prepaid shipping labels provided by us through email and must be used within 30 days of issued date.
FAQ’sWhat isn’t covered by the warranty?
- Cosmetic damage by owner
- Accident, abuse, misuse, modification of any parts of the product
- Damage due to improper operation or attempted repair by anyone but Aluratek
- Failure to install products in accordance with the law
- Damage due to corrupt data
- Extreme temperatures and moistures
- Products sold from unauthorized sellers
- Lost or stolen products
- Free products
- Purchases made over 12 months ago (unless otherwise noted with a customer service representative)
- Non-quality related issues (after 30 days)
Your warranty begins the date from your original purchase.How do I claim the warranty?
Before submitting a warranty claim, please visit our Customer Care page to get troubleshooting suggestions. If you believe the item is defective and under the warranty period, please visit the Shipping & Returns Page for more information on how to claim the warranty.What is a valid proof of purchase?
A sales receipt from an authorized Aluratek Retailer or Reseller that shows the purchase date, product description and price. If you purchased your product through Aluratek.com, we may be able to locate your order using your email address, name or shipping address.If my product is replaced, will the warranty be renewed?
The warranty will continue from the original purchase date. The warrany will not be renewed after a replacement has been granted.Who are your authorized resellers and retailers?
Our major resellers and retailers include Amazon.com, Best Buy, BestBuy.com, B & H Photo, Target, Target.com, Walmart, and WalMart.com to name a few. You can view a complete list here.
Aluratek makes no warranty or representation, expressed, implied, or statutory, with respect to it's products, contents or use of this documentation and all accompanying software, and specifically disclaims it's quality, performance, merchantability, or fitness for any particular purpose. Aluratek reserves the right to revise or update it's product, software or documentation without obligation to notify any individual or entity.
In no event shall Aluratek’s liability exceed the price paid for the product from direct, indirect, special, incidental, or consequential damages resulting from the use of the product, it’s accompanying software or it’s documentation.
Last updated October, 2018 © 2018 Aluratek, Inc.®. All rights reserved.