Shipping & Returns

Free Shipping

Receive free shipping on all orders over $50 shipping within the U.S.

30-Day No Hassle Return

We want you to love the product you purchased on If for any reason you are not 100% satisfied, we offer a 30-day no hassle return period where you may return your product for any reason for a full refund. Item must be purchased from We will refund the price you paid for the product (you will need to cover the shipping). There’s no need to let us know why you’re returning something unless you would like to give us feedback. If you would like an exchange, we have you covered there too!

Promotional Product Returns

Products received at no cost as a result of a product review or promotion may not be returned for refund.

Returns and Exchanges

To return or exchange any product purchased on, please follow the instructions below:

What You’ll Need

  • Original proof of purchase that shows the purchase date, product description and price.
  • Original product packaging or equivalent protection.
  • RMA number issued by Aluratek. Your return/exchange cannot be processed without this.

How to Start a Return or Exchange

Contact a Customer Care representative via one of three methods below:

  1. Call toll free 1-866-580-1978
  2. Email
  3. Visit the Customer Care page.

In the email, please include your original proof of purchase, model number and the issue that you are having with our product. Please contact us using one of these three methods first before sending your product in as we may not be able to process your return without these details and your return may be refused.

Last updated May, 2019 © 2019 Aluratek, Inc.®. All rights reserved.