Home > Digital Frame Support

Digital Frame Support

How to delete photos from internal memory - ASDMPF09 & ASDPF08F
Follow the steps below to delete photos from internal memory on the Slim Digital...
Deleted photos still showing up on frame
This occurs when you are using a Mac desktop or laptop. In order to completely d...
Remote Functionality Test
You can test the functionality of the remote by using a digital camera. Aim the ...
Format a SD Card / USB Flash memory in Disk Utility on Mac
See instructions below on how to format a SD card or USB flash device. We recomm...
Copying media files from the computer to the frame (Internal memory models only)
To copy media files (i.e.: photos, videos, music) from your computer to your fra...
Pictures being displayed sideways or upside down
This issue usually occurs when photos are taken with the camera sideways. It's e...
Photos not being displayed on the frame / File not Found (Decode Error)
This issue is usually caused by 2 things: Compression and Image Size(dimensions)...
Pictures not showing and the slideshow stops
If the photo files you are using on your digital photo frame were taken using a ...
Playing videos/movies (Internal memory models only)
For best results, the recommended filetype for playing videos on the frame is th...
Format USB flash drives and SD cards to FAT32
For best results, we recommend using flash drives and SD cards that are formatte...

WiFi Frames

File Sorting Method