Warranty & Return Policy

Thank you for your Aluratek product purchase. Aluratek warrants all its products against defect in material or workmanship for 1 Year from the date of purchase. In the unlikely event that this product proves to be defective, please contact Aluratek's support department for troubleshooting, repair or replacement of your unit. A refund will not be issued for product(s) not purchased from our site. All return requests must be accompanied with proof of original date of purchase. A 15% restocking fee will be charged for refunds on non-defective products.

When returning the product, please ship the product in its original packaging or packaging that gives an equal degree of protection. Include your proof of purchase in the packaging and the RMA number clearly marked on the outside of the package. Please include any of the accessories such as cables, power adapters and CDs. Please follow the RMA instructions given by our service support representatives. All returns must be shipped prepaid.

This warranty becomes invalid if the factory-supplied serial number or "warranty void" sticker has been removed or altered on the product. Warranty is valid only in the country of purchase. If you live outside of the United States or Canada, please contact your reseller for warranty service. Aluratek will not process any warranty returns or repairs if the product is taken outside of the United States or Canada.

This Warranty does not cover:

A) Cosmetic damage or damage due to acts of God.
B) Accident, misuse, abuse, negligence or modification of any part of the product.
C) Damage due to improper operation or maintenance, connection to improper equipment, or attempted repair by anyone other than Aluratek.
D) Products sold AS IS or WITH FAULTS.
E) Discontinued products

IN NO EVENT SHALL ALURATEK'S LIABILITY EXCEED THE PRICE PAID FOR THE PRODUCT FROM DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THE PRODUCT, IT'S ACCOMPANYING SOFTWARE, OR IT'S DOCUMENTATION.

Aluratek makes no warranty or representation, expressed, implied, or statutory, with respect to it's products, contents or use of this documentation and all accompanying software, and specifically disclaims it's quality, performance, merchantability, or fitness for any particular purpose. Aluratek reserves the right to revise or update it's product, software or documentation without obligation to notify any individual or entity.

If you need tech support help, please contact the Aluratek support department for troubleshooting prior to returning a device. Please create a Support Ticket, from our Customer Service Help Desk.

For further assistance please email our Service and Support team at: support@aluratek.com.

Last updated March, 2016. © 2016 Aluratek, Inc. All rights reserved.