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Why are my pictures not being displayed properly on the frame when they look fine on the computer?

This issue usually occurs with photos taken from a smart phone. Depending on the position of the smartphone, the orientation of the photo will vary. If you have a computer running windows 8 or later, the preview will adjust the orientation of the photo to be displayed correctly on the computer. However, it is only in the preview. Windows does not correct the actual photo.

To determine the actual orientation of the photo, you will need to download a photo viewing/editing software.

For Windows:

         or

For Macs:

         or


When viewing photos with these software, you can see what photos are in the correct orientation and which are not. You can then rotate the photos to the correct orientation.

After loading the corrected photos to the frame, they will be displayed in the correct orientation on the frame.

Disclaimer: Please note that these are non-affiliated 3rd party software. Individual results will vary. Aluratek is NOT responsible for any direct, indirect, incidental, or consequential damage(s) to your computer’s hardware/software resulting from any defect, error, or failure to perform while using the aforementioned software.